Wendy Bond has been working in the real estate industry for over 30 years. She founded a successful mortgage banking firm which she sold in 2005. In 2004, Wendy founded and continues to oversee all operations at Guaranty Escrow. She has assembled a dynamic team of professionals who share her enthusiasm for the business and her love of providing unsurpassed customer service.
310-791-6363 ext 201
With an energetic approach to resolving issues quickly and making sure escrows close in a smooth and timely manner, Luke Walrad brings his extensive experience to this dynamic team of young professionals. Luke has been involved in thousands of escrows and has the knowledge and personality to ensure that your time in escrow is an enjoyable and fulfilling experience. With an accounting background and education, combined with an understanding of the financial flow of a transaction, customers can be sure that Luke will provide answers to any questions they may have while in escrow.
Melissa is dedicated to making sure all transactions go smoothly. She achieves this with outstanding organizational and communication skills, attention to detail, and superior customer service. Clients have come to depend on Melissa for her dependability and knowledge throughout the entire transaction. She is able to handle multiple points of contact, all while juggling continual changes in the transaction. Melissa’s willingness to go the extra mile to make sure the transaction closes on time – every time – is what her clients respect and appreciate most. Clients describe Melissa as quick, efficient, friendly, patient, and professional.
310-791-5760 ext 301
With 25 years of escrow experience under her belt, Tracy approaches each new escrow with enthusiasm and a great attitude. You’ll find that she takes personal pride in being a team player, and works seamlessly with all parties to close escrows smoothly and on time.
Andrew joined Guaranty Escrow in 2010 and excels in fast resolution of client requests, providing quick funding and closing even on difficult files. Throughout the escrow process, Andrew is passionate about providing clients with a focused attention to the smallest details. A South Bay native, Andrew loves spending time outdoors with his family and friends.
As a professional Escrow Officer, Crystal provides accuracy, efficiency and integrity to each transaction while never underestimating the true value of customer service. Crystal has 15 years experience in Residential and Commercial Sales, 1031 Exchanges, Probate, Auctions, Foreclosures, Trust Sales, Refinances, Short Sales and REO’s. With her love and passion for helping others and making dreams come true for every Seller and Buyer, you can be assured your transaction and client will always be her first priority.
With the extensive experience that comes with working 35 years in the many different facets of the real estate industry, Diana has the unique ability to anticipate and diffuse potential issues to a transaction. This provides for a seamless transaction to the principals and agents. Complex transactions are her specialty. Managing expectations and communication between the parties and listening to their needs are top priority. Her dedication to her customers is demonstrated by her fiercely loyal customer base.
As Vice President of Operations, Ann devotes her efforts to creating efficiencies in data handling, tracking systems and document processing—all to make sure that Guaranty maintains the fastest, most efficient, and easiest escrow transaction completion process. She brings many years of experience in Administration, Operations, and Information Systems; much of it working in the Real Estate industry. When not restructuring departments and procedures, or streamlining databases, Ann enjoys being outdoors—camping, dirt-bike (quad) riding, boating, bike rides – wine tasting and reading. But her favorite way to spend free time is playing with her granddaughter, Kaylie.
Colleen coordinates with Guaranty Escrow’s entire team to encourage Business Development through impeccable escrow knowledge and service. Spanning more than 20 years in the real estate industry, Colleen’s career has focused on escrow. Her experience has included Board member terms for both the Long Beach Escrow Association and the Escrow Institute of California. Colleen has been a lifelong resident of the South Bay and knows well the nature of each of the communities served by Guaranty Escrow – From El Segundo southwards through the Palos Verdes Peninsula
With a real estate background since 2002 in property management and transaction coordination, Jennifer focuses on providing the best customer service to all parties involved in a real estate transaction. She joined Guaranty Escrow in 2012 having developed an interest in the escrow business and her goal is to become an escrow officer. Jennifer’s hobbies outside of work include endurance horseback riding, cooking, wine tasting, and spending time with the family on the lake.
Utilizing her extensive background in customer service and a degree in Liberal Studies, Jennifer strives to provide the best service to all parties involved in every escrow transaction. This experience, coupled with her desire to learn, has allowed Jennifer to showcase her ability to work efficiently in an already detailed oriented environment which makes Jennifer the perfect fit working in the field of Escrow. She also has a wonderful peaceful way of handling all escrow issues and can always bring reassurance and comfort to the most anxious of customers. Jennifer has been with Guaranty Escrow for 3 years and is working toward her goal of becoming an escrow officer. In her free time, Jennifer enjoys the outdoors and spending time with her family.
Nanelle Voss began her career with Guaranty Escrow in May 2016, and is responsible for the processing of escrow transactions from opening to closing. She is dedicated to providing professional, efficient and friendly service. Her sunny disposition is what she is known for in the company and is always willing to work closely with you and your clients. As a mother to two children in college, she absolutely credits them to have helped make her the strong woman she is today. In her free time, Nanelle keeps busy by attending her son’s athletic events, hiking the beautiful trails in Palos Verdes, and her passion painting.
310-791-6363 ext 0
A South Bay native, Jennifer has been working in real estate, title insurance and escrow since 2001. She combines her knowledge of these industries to help our clients with accurate and successful closings. When not working, Jennifer enjoys travel, the outdoors and spending time with her family.
Matthew has lived in South Bay his whole life, having attended Marymount California University in addition to Grossmont College. His passion for marketing and being a part of the family business sets him apart from the rest. Prior to escrow, Matthew was a licensed Realtor with Douglas Elliman and still does part time real estate work with eXp Realty.
310-791-5760 ext 303
Mario manages the company’s day-to-day operations and supervises staff at all company offices to ensure adherence to all regulatory guidelines and best-practices. He has a 20-year history in Retail Banking and Mortgage Lending, spent the past 10 years within the South Bay, and now resides in Palos Verdes. Beyond his daily duties at Guaranty Escrow, Mr. Santoyo is very active in the community. In addition to banking and real estate networking, he is a Rotarian with the Palos Verdes Sunset Club, is active with the Pro Visors organization, and sits on the Board of Directors of Rainbow Services, a shelter for battered women.
2100 Pacific Coast Hwy
Hermosa Beach, CA 90254
30 Malaga Cove Plaza
Palos Verdes Estates, CA 90274
24536 Hawthorne Blvd
Torrance, CA 90505